Privacy Policy

Last updated: September 1, 2026

This Privacy Policy explains how EmailAnswers LLC (“EmailAnswers,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with your use of www.emailanswers.ai (the “Site”) and our email verification, deliverability, and related services (collectively, the “Services”). By accessing or using the Site or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account, request a demo, purchase credits, or contact us, we may collect:

• Your name, email address, and password
• Company name, job title, and industry
• Phone number
• Billing and payment details (processed through our payment providers; we do not store full card numbers on our own servers)
• Any email lists, files (CSV, TXT, or similar), or data you upload for verification or processing through the Services
• Correspondence you send us, such as support requests or feedback

1.2 Information Collected Automatically

When you visit the Site or use the Services, we may automatically collect technical and usage data, including:

• IP address, browser type, device type, and operating system
• Referring/exit pages, timestamps, and clickstream data
• General geographic location inferred from your IP address
• Log data related to API calls and platform usage

This information is generally aggregated and does not, on its own, identify you personally, but it helps us secure, operate, and improve the Site and Services.

1.3 Cookies and Similar Technologies

We use cookies and comparable tracking technologies to operate the Site, remember your preferences, analyze usage, and, where applicable, support advertising. We use three broad categories:

• Essential cookies — required for core functionality such as logging in and processing payments; these cannot be disabled without affecting the Service.
• Performance/analytics cookies — help us understand how visitors use the Site so we can improve it. You may opt out of these.
• Advertising cookies — used to measure and deliver relevant marketing. You may opt out of these.

You can manage cookie preferences through your browser settings or, where offered, our cookie consent tool. Disabling certain cookies may limit some Site functionality.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the Services you request
• Process transactions and send billing communications
• Verify, score, and process email addresses and lists you submit
• Respond to inquiries and provide customer support
• Send product updates, security notices, and — where you have not opted out — marketing communications
• Monitor, analyze, and improve the performance, security, and functionality of the Site and Services
• Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service
• Comply with applicable legal obligations and enforce our agreements

We do not sell your personal information, and we do not use the contents of email lists you upload for any purpose other than delivering the Services you requested and improving the accuracy of our verification systems in aggregated or de-identified form.

3. Uploaded Data and List Processing

Files and lists you submit for verification are handled as follows:

• Uploaded data is encrypted in transit and at rest.
• We retain uploaded files and verification results for a limited period (typically up to 30 days) to allow you to access your results, after which they are automatically deleted unless you remove them sooner from your account dashboard.
• You may request earlier deletion of uploaded data at any time by contacting us.
• We may retain de-identified or aggregated data derived from processing (for example, to improve detection accuracy) without any information that identifies you or your contacts.

4. How We Share Information

We disclose personal information only in the following circumstances:

• Service providers — vendors that help us operate the Site and Services, such as cloud hosting, payment processing, customer support, analytics, and email delivery providers, under contractual obligations to protect your data and use it only for the purposes we specify.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• Legal requirements — where required to comply with applicable law, regulation, legal process, or a valid governmental request.
• Protection of rights — to protect the rights, property, or safety of EmailAnswers, our users, or others.

We do not share the contents of your uploaded email lists with third parties for their own marketing purposes.

5. Data Retention

We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded list data is subject to the shorter retention period described in Section 3. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, including encryption of data in transit and at rest and access controls limiting who within EmailAnswers can view customer data. No system can be guaranteed 100% secure; if we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request confirmation of whether we hold personal information about you
• Access, correct, or update your personal information
• Request deletion of your personal information
• Object to or restrict certain processing
• Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law. We may need to retain certain information for recordkeeping, legal compliance, or to complete transactions already in progress.

8. International Data Transfers

EmailAnswers LLC is based in the United States, and personal information we collect may be processed and stored in the United States or other countries where we or our service providers operate. Where we transfer personal information originating in the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards recognized under applicable data protection law, such as standard contractual clauses, where required.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request deletion, and to opt out of the “sale” or “sharing” of personal information. EmailAnswers does not sell personal information. To exercise your California rights, contact us using the details below.

10. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Site or Services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

EmailAnswers LLC Email: privacy@emailanswers.ai 

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